At ArcticApparelShop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return or exchange an item, please follow the guidelines outlined below.

1. Return and Refund Process

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and the reason for the return. Our customer service team will provide you with instructions on how to proceed.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the item. Please ensure that the RMA number is included with your returned package.
3. Pack the Item: Return the item in its original condition, including all tags, packaging, and accessories. Securely pack the item to prevent damage during shipping.
4. Ship the Item: Send the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to our error.

2. Return and Refund Scenarios

• Defective or Damaged Items:

  • Eligibility: If the item arrives defective or damaged, you are eligible for a full refund or exchange.
  • Process: Contact us within 7 days of receiving the item with photos of the defect or damage. We will arrange for a return label and provide instructions on how to return the item. Once we receive the returned item, we will process your refund or send a replacement at no additional cost.

• Incorrect Items:

  • Eligibility: If you receive the wrong item, you are eligible for a full refund or exchange.
  • Process: Contact us within 7 days of receiving the item with details about the error and a photo of the item received. We will arrange for a return label and provide instructions on how to return the incorrect item. Upon receipt, we will issue a refund or send the correct item.

• Order Not Received:

  • Eligibility: If your order does not arrive within the expected delivery time, contact us immediately.
  • Process: We will investigate the issue and work with the carrier to locate your package. If the package is deemed lost, we will process a refund or send a replacement as per your preference.

• Order Cancellation:

  • Eligibility: You can cancel an order within 24 hours of placing it, provided the order has not already been processed or shipped.
  • Process: Contact us at [email protected] to request a cancellation. If the order has already been processed or shipped, you will need to follow the return process once you receive the item.

• Returns for Other Reasons:

  • Eligibility: If you simply change your mind or no longer want the item, you are eligible for a return within 30 days of receipt.
  • Process: Contact us to request a return. You are responsible for the return shipping costs. Once we receive the returned item in its original condition, we will process a refund for the item’s purchase price (excluding shipping costs).

3. Refunds

• Processing Time: Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

4. Contact Us

For any questions or assistance regarding returns and refunds, please reach out to our customer service team at:

EMAIL: [email protected]

ADDRESS: 16333 NW 54th Ave, Hialeah, FL 33014, United States

We are here to help and ensure your satisfaction with your purchase.

Thank you for shopping with ArcticApparelShop!